Expert support, wherever your lab operates

Application specialists, technical engineers, and training experts, backed by a global service network.

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NORTH & SOUTH AMERICA SUPPORT

Global Support Center

What we cover

Four pillars of customer care

From the moment you go live, through every protocol update and software release.

Application Support

Get hands-on guidance from BioView application specialists: assay setup, image analysis tuning, protocol optimization.

Technical Service

Remote diagnostics, on-site service, and preventive maintenance from BioView-trained engineers across our global network.

Training & Onboarding

Comprehensive operator training, advanced workflows, and certification programs delivered on-site or virtually.

Knowledge Base

Documentation, user guides, release notes, and best-practice articles - searchable and continuously updated.

Service commitment

The numbers behind our promise

Initial response

< 4h

Business-hours response from our support team for clinical and research customers.

Coverage network

Global

Local service partners across North America, EMEA, and APAC - your timezone, your language.

Quality system

ISO 13485:2016

Service operations audited under our quality system. Full traceability on every ticket.

FAQ

Answers to the most common questions

Don't see what you're looking for? Reach out. Our team responds within one business day.

Submit a ticket through the form below, email support@bioview.com, or call your regional service number. Customers under active service contracts get priority routing.

Preventive maintenance visits, remote diagnostics, software updates, priority response SLAs, and discounted parts. Plans scale from essential coverage to fully managed 24/7 support.

Yes. We run live virtual training sessions, plus structured on-demand modules. For complex deployments we recommend a hybrid program with an on-site visit.

We provide service and software support for systems in active use. Contact us with your system serial number and we'll confirm the support tier available for your platform.

Cloud-connected systems update automatically with customer approval. Offline systems receive signed update packages with installation support from our service team.

Talk to support

Tell us how we can help. We'll route it to the right specialist.

Share your system, your site, and your question we'll connect you with the right expert quickly.